Please read the following Terms and Conditions carefully. By electing to enroll in our Paperless options, you agree to be bound by them. If you do not agree with any of these terms and conditions, you may not enroll in the Paperless options.
We reserve the right to modify these Terms and Conditions at any time. Please check the Terms and Conditions on the Paperless Preferences page on our website regularly. Continued participation in the Paperless options will constitute your acceptance of any revisions to the Terms and Conditions.
Which documents can I receive electronically?
You will receive the categories of documents (Billing Invoices, Policy Documents or Correspondence) that you elect to receive electronically, unless we cannot deliver the documents electronically due to legal or technological constraints. We're continually working to offer you more document delivery options, unfortunately, not all accounts, policies or document types are available for electronic document delivery to all users at this time. For any ineligible accounts, policies or document types you'll continue to receive your policy documents, billing invoices and account statements, or correspondence and via US mail. Here are the eligible categories of documents:
| Paperless Options | Example Documents |
|---|---|
| Property and Casualty Policy Documents and Correspondence | Insurance policy booklets and policy endorsements, declarations pages, coverage selection forms, important notices, and ID cards are available electronically for most property and casualty policies at this time, including: Home, Auto, and
Dwelling insurance. Correspondence such as letters, forms, statements and product information, except for notices of cancellation, nonrenewal, or termination, are currently available electronically for most of these property and casualty insurance policies, as well as certain claims documents. |
| Billing Invoices | Billing statements and automated payment statements are currently available electronically only for certain property & casualty insurance policies. |
United Farm Family Mutual Insurance Company dba East Street Insurance ("we," "us," and "our'') offer the named insured, additional named insured, policy owner, or Designated Payor ("you" and "your'') the convenience of electronic delivery of certain invoices, policy documents and correspondence that are otherwise printed on paper and sent via U.S. mail ("Paperless options"). Your consent to Paperless options for billing invoices will apply only to those invoices for which you are listed as a payor.
1. Consent. To receive Paperless invoices, policy documents and correspondence, you must log in to Online Account Manager, click the "Paperless Preferences" link, select the "Paperless" delivery method for the Paperless options presented there: invoices, policy documents and correspondence, then review this agreement, and click "Accept" to consent to its terms. Your consent is effective until further notice from us, withdrawal of consent by you, or revocation as a result of non-delivery to your email address of record.
2. Withdrawal of Consent. You have the right to receive a record on paper and the right to withdraw your consent at any time, effective within ten business days after the receipt of the withdrawal by us. Requesting Printed Copies: As long as you consent to Paperless options: Paperless Invoices, Policy Documents and Correspondence, printed copies will not be mailed to you by U.S. mail unless specifically requested by calling us at 1-833-327-8787.
Withdrawal of Consent: Withdrawal of consent to paperless delivery is prospective only. You can stop receiving Paperless options by logging in to Online Account Manager, clicking on the "Paperless Preferences" link, and updating your preference to ''U.S. Mail." You may also call us at 1-833-327-8787. If you withdraw your consent, we will mail printed copies.
If you withdraw your consent, we will mail printed copies. Withdrawing your consent will not affect the enforceability of any invoices, policy documents or correspondence already provided or your obligation to make payments. However, opting out of paperless delivery of Property and Casualty Policy Documents and Correspondence may result in the loss of the paperless discount offered for paperless delivery.
3. Equipment Requirements. To participate in Paperless options, you will need a access to the Internet and a valid e-mail account where notification of the availability of invoices, policy documents and correspondence can be electronically sent, a browser capable of viewing our website, and for viewing Paperless documents you will need compatible software such as a current version of Adobe Acrobat Reader and the ability to view image file formats (such as PDF, JPG, TIF). To keep copies for your records, you will need access to a printer or the ability to download information.
Should we make changes to the hardware or software requirements for the Paperless options such that you may no longer be capable of accessing or retaining your electronic insurance documents, we will inform you of the revised hardware and software requirements.
4. What are my responsibilities? Once you enroll in a Paperless option, you must give us your email address and keep it current. It is your responsibility to inform us of any changes to your e-mail address. You may update your email address by logging in to Online Account Manager and clicking the "Profile" link. It is also your responsibility to keep your e-mail address active and capable of receiving new e-mails. To do this, ensure that your e-mail account has sufficient space for new e-mails and that your e-mail server and spam-blocking software do not block our e-mails. If an email is returned to us as undeliverable, you will be automatically un-enrolled in Paperless Invoices, Policy Documents and Correspondence and you will receive printed copies of all documents via U.S. mail. You may re-enroll by providing a valid email address and completing the enrollment process again. We are not responsible for problems arising from e-mails sent to an inactive or out-of-date e-mail address, unless we are solely negligent for using an incorrect address.
5. Consent by Clicking “Accept.” By clicking “Accept,” you acknowledge that you have read this agreement and certify that you meet the equipment requirements and will provide and maintain a valid email address. You further understand and agree that delivery of Paperless Invoices/Policy Documents/Correspondence in accordance with this agreement is the equivalent to any delivery method required under applicable law.