If your home gets damaged, we’re ready to help.

Whether it's a Saturday at sunrise or Monday at midnight, we're available to help. To get started, log in and file your claim online. Once you submit your claim, a representative will reach out during our business hours to walk you through what happens next and answer any questions you have.

When you report a claim, what information should you have available?

Having these details ready helps us process your home claim faster:

• Policy number: Found on your policy documents or insurance card.
• Date, time and location of the loss: When and where the damage occurred.
• Description of what happened: How your home or property was damaged.
• Description of damage: What was damaged (roof, walls, belongings etc.).
• Description of injuries: If anyone was injured during the incident.
• Photos or video: Visual documentation of the damage.
• Steps you've taken: Any temporary repairs you made to prevent further damage.
• Contact information: Your home, work, and cell phone numbers, as well as your email address.
• Police or fire report: If applicable (for theft, vandalism or fire).
• Names of others involved: Anyone else affected by the incident.
• Don't have everything? That's okay. File your claim with what you have, and we'll work with you to gather any additional information.

What happens after you file your claim?

We know filing a claim can feel stressful. Here's exactly what you can expect from us:

• You file your claim: Report your claim online or call us at 833-327-8787. We'll ask you some basic questions about what happened.
• We review your information: Your dedicated claims rep will review your claim details and may reach out if we need additional information or documentation.
• We inspect the damage: For most claims, we'll schedule an inspection or ask you to submit photos of the damage. We make this as easy as possible.
• We process your claim: Once we have everything we need, we'll review your coverage and determine what's covered under your Ohio auto, home or renters policy.
• You get your settlement: If your claim is approved, we'll issue payment to help you repair, replace or recover from your loss.

How can you file a claim?

If you are an East Street Insurance customer:

You can  log in to your account to report your claim.

REPORT A CLAIM

Not an East Street Insurance customer?

Report your claim here.

Do you need additional assistance with reporting your claim?

Call us at 833-327-8787