FAQ

Please text START to the same number you received the previous DriveTrend texts from to opt back into texting.

This shows how well your scores are compared to the members in your household.

Occasionally, the app will not record enough valid data to register as a trip. As a result, the trip will not show up in your newsfeed or trip history. This usually happens when a trip is too short to provide meaningful amounts of data, location-based services are disabled on the phone settings or the cell service is interrupted causing the GPS to lose the signal.

Your DriveTrend score is a culmination of your driving habits, the time you drive at and the kinds of roads you drive on. 

For help with the DriveTrend app, contact DriveTrend support at (833) 327-8787.

Within 48 hours after a trip has been verified, it can be changed by going to the trips menu, finding the trip summary and selecting "Ignore this trip, it wasn’t me."

You will lose your discount if you delete the app or end your participation in the program. If you no longer want to participate or have questions about the discount, contact our Customer Service Center at (833) 327-8787 and they will help you from there.

No it won’t drain your battery, but it does fluctuate depending on your cellular device. Newer phones will see less of a battery drain from DriveTrend than older phones.

The app is designed to minimize the amount of data that is transmitted both to and from your smartphone. Under normal usage, the data load per month is the equivalent of downloading 2-3 songs to your phone.

GPS accuracy can fluctuate throughout a trip. A portion of the trip could have had poor GPS accuracy which may affect the data calculations. Also, since the app is detecting trips automatically, it may miss the first few hundred yards of a trip.

The app will detect speeding when a driver is traveling roughly 9 mph over the posted speed limit by default and roughly 12 mph over the posted speed limit when the limit is between 53 mph and 65 mph. These speed thresholds must be held for at least 5 seconds for the app to detect speeding. 

At this time, you can add the DriveTrend discount in Online Account Manager only if you are the rated driver on the eligible auto policy.  As Online Account Manager is enhanced, you will be able to add this discount to all eligible auto policies in your account.  We will send you an email notification when this is available.

Password must be at least 8 characters in length; must contain at least 3 of the following: uppercase, lowercase, number, or special character; and must not contain your first name, last name, or email.

To report an incorrect speed limit within the app, navigate to the trip in which the speeding event was indicated and then click on the speed indicator icon; from there click on the link titled “Report invalid speed limit'”  Follow the prompts to report the issue.

Verify you entered the correct mobile number and select the ‘Resend code’ option. If you still do not receive the code, please contact our Customer Service Center at (833) 327-8787.

In order to better serve our clients, we added automated phone payment and online payment services. We continue to have customer service representatives standing by. At any time you may call our Customer Service Center at 1-833-327-8787 to speak to a representative.

This is a new kind of bar code called a QR (quick response) code that can be scanned with a mobile device that has scanning application installed. When scanned, it will direct your web browser to the Indiana Farm Bureau Insurance One Time Payment site. You will still be required to enter all of your personal information regarding your payment.

We accept MasterCard, Visa and Discover charge or debit cards, checks and cash. You may pay online at https://oam.eaststreetins.com/ Electronic Funds Transfer (EFT). Please see below What is EFT? by mail in person at one of our 130 sales offices throughout Indiana by calling our Customer Service Center at 1-833-327-8787

Electronic Funds Transfer (EFT) is a service of East Street Insurance that provides you a convenient way to pay premium and membership. You approve us to make pre-authorized debits and we would automatically process your payment on-time each month by debiting your bank account. In the event your payment amount changes, we will let you know in ample time for you to ask questions if necessary before we debit your bank account. With this service, you will save the $3.50 service charge and you don't need to do anything except sign up and let us take care of the rest. If that sounds good to you, please let us send you the proper documentation to get you started.

Online Account Manager displays policy information to only those persons with a contractual relationship with us. Property and casualty insurance policy information displays to the Named Insured and Additional Named Insured.

Log in to Online Account Manager. Select the Contact Us link and choose "Request Phone Number Change" or "Request Address Change" from the topic menu. For additional changes to personal information, please Contact Us so we can review your account and make all of the necessary updates.

If you have a question regarding the amount due, we recommend you speak to a customer service representative to verify the payment remitted is sufficient to continue coverage on the active insurance policies.

If you are having trouble confirming the correct bank routing number, contact your financial institution or contact our Customer Service Center for assistance. All routing numbers are verified by the Thomson Financial database that is updated monthly. Alternatively, payment can be initiated using a credit card.

Every page on our Web site has a digital certificate by RSA Data Security/Secure Server CA. We use Secure Sockets Layer (SSL) and 128-bit encryption.

Online payments accepted by your funding organizations are deemed received the day they are submitted. If requested, you will receive a printable e-mail confirmation. Please note, credit card charges that are not approved or deductions that are dishonored by the bank may result in cancellation of insurance for nonpayment of premium.

Electronic payments initiated from a checking or savings account, Visa, MasterCard or Discover are accepted.

No, we do not charge a fee to use the automated service. We will not be responsible for any charges you may incur from any financial institution.

If you are not able to make an online payment, our Customer Service Center is available by calling 1-833-327-8787.

If you have a past due amount for coverage incurred prior to cancellation of your insurance policy, you will be able to make an online payment for the balance due. Making this payment will NOT reinstate your coverage. For assistance, please contact the Customer Service Center at 1-833-327-8787.

The most common reason a client does not receive confirmation is because the e-mail address was entered incorrectly. It is also possible the email was blocked or marked as spam.

We will deliver an email notice to you each time a new eligible invoice is available. You will no longer receive a paper invoice in the U.S. mail. To view your available invoices,   log in to Online Account Manager and click the "Invoices" link. For your convenience, you will be able to access up to a full year of invoices online.

A current list of your eligible invoices can be viewed by selecting the “eligible invoices” link on the profile page. Not all invoice types are eligible for electronic delivery at this time. As additional invoice types become available, we will send you email notifications and your current paperless preference will be applied.

A fee is charged if you elect to pay your premium in installments. You can avoid installment fees by paying your entire balance in full or by signing up for Electronic Funds Transfer (EFT).

By electing to go paperless, you are choosing to stop receiving eligible invoices by U.S. mail. You can electronically view and print these documents and bills through Online Account Manager. If needed, you may still request a paper copy of a recent invoice by contacting the Customer Service Center at 1-833-327-8787 or www.eaststreetins.com.

You must be an Online Account Manager registered user to receive paperless invoices. Log in to Online Account Manager, select the “Profile” link and update the Paperless Invoice preference.

The Auto Id Card and Insurance Declaration are PDF documents requiring Adobe Reader to view. They also open in a new window. Some internet browsers such as Google Chrome and Safari block pop ups. Changing your preferred browser pop up settings could resolve the issue. If you continue to experience issues, please contact our Customer Service Center at 1-833-327-8787.

The Online Account Manager payment service requires that the payment method (checking, savings, Visa, MasterCard or Discover) be entered before the payment is scheduled. If you do not wish to continue to use the payment method for future payments, you can delete it after the payment has processed.

Automatic Payment allows registered Online Account Manager users to set up payments to automatically be processed every time there is an invoice outstanding. By simply choosing the payment date (from 10 days prior up to the due date) and the desired payment method (checking, savings, Visa, MasterCard or Discover), the payment will automatically process for the invoice amount each time a new invoice is outstanding.

Automatic payments can be discontinued any time by selecting the "Manage Payments" button on the invoice page. From there you must access the Payment Methods link in the payment service to change or delete the automatic payment. If you need assistance, contact our Customer Service Center at 1-833-327-8787.

Contact Us if you have questions. Also, see Terms and Conditions for more information.

We will deliver an email notice to you each time a new eligible policy document is available. You will no longer receive a paper policy documents in the U.S. mail. To view your available policy documents, log in to Online Account Manager and click the "Policy Documents" link. For your convenience, up to three years of policy documents are online for auto and home/dwelling. 

A current list of your eligible policy documents can be viewed by selecting "ELIGIBLE INVOICES/POLICIES" on the Paperless Preferences page. Not all document types are eligible for electronic delivery at this time. As additional policy document types become available, we will send you email notifications and your current paperless preference will be applied.

By electing to go paperless, you are choosing to stop receiving eligible policy documents by U.S. mail. You can electronically view and print these policy documents through Online Account Manager. If needed, you may still request a paper copy of a recent policy document by contacting the Customer Service Center at 1-833-327-8787 or  www.eaststreetins.com.

You must be an Online Account Manager registered user to receive or discontinue paperless policy documents. Log in to Online Account Manager, select the "Paperless" link and update the Paperless Policy Documents preference delivery method.

A policy discount for accepting paperless delivery of qualifying auto, home or dwelling policy documents.

Auto Policies: A discount of 5% is available for all vehicle types eligible under our Personal Auto Policy. The discount applies to the Bodily Injury Liability, Property Damage Liability, Combined Single Limit Liability, Medical Payments, Other Than Collision, Collision, Uninsured/Underinsured Motorists Bodily Injury and Uninsured Motorists Property Damage coverage premiums.

Home and Dwelling Policies: A discount of 5% and is available for all policy types. The discount applies to all coverage premiums (except Mine Subsidence coverage).

You must be an Online Account Manager registered user. Log in to Online Account Manager, select the "Paperless" link and update the Delivery Method for Policy Documents to Paperless. You must accept the Paperless Delivery Agreement to be eligible for the discount. Only a named insured is eligible to select paperless delivery for policy documents. Select the paperless preference for policies where you are a named insured. The discount will be removed from the policy(ies) if you return to U.S. mail as the delivery method.

If you enroll in paperless policy documents when you apply for insurance, the Paperless Discount will be applied to qualifying policies as of the effective date of the policy. If you wait until after the policy is issued, the Paperless Discount will be applied to qualifying policies on the date you successfully enroll in paperless policy documents.

No, you only need to be paperless for policy documents to qualify for the discount.

Please text START to the same number you received the previous DriveTrend texts from to opt back into texting.

This shows how well your scores are compared to the members in your household.

Occasionally, the app will not record enough valid data to register as a trip. As a result, the trip will not show up in your newsfeed or trip history. This usually happens when a trip is too short to provide meaningful amounts of data, location-based services are disabled on the phone settings or the cell service is interrupted causing the GPS to lose the signal.

Your DriveTrend score is a culmination of your driving habits, the time you drive at and the kinds of roads you drive on. 

For help with the DriveTrend app, contact DriveTrend support at (833) 327-8787.

Within 48 hours after a trip has been verified, it can be changed by going to the trips menu, finding the trip summary and selecting "Ignore this trip, it wasn’t me."

You will lose your discount if you delete the app or end your participation in the program. If you no longer want to participate or have questions about the discount, contact our Customer Service Center at (833) 327-8787 and they will help you from there.

No it won’t drain your battery, but it does fluctuate depending on your cellular device. Newer phones will see less of a battery drain from DriveTrend than older phones.

The app is designed to minimize the amount of data that is transmitted both to and from your smartphone. Under normal usage, the data load per month is the equivalent of downloading 2-3 songs to your phone.

GPS accuracy can fluctuate throughout a trip. A portion of the trip could have had poor GPS accuracy which may affect the data calculations. Also, since the app is detecting trips automatically, it may miss the first few hundred yards of a trip.

The app will detect speeding when a driver is traveling roughly 9 mph over the posted speed limit by default and roughly 12 mph over the posted speed limit when the limit is between 53 mph and 65 mph. These speed thresholds must be held for at least 5 seconds for the app to detect speeding. 

At this time, you can add the DriveTrend discount in Online Account Manager only if you are the rated driver on the eligible auto policy.  As Online Account Manager is enhanced, you will be able to add this discount to all eligible auto policies in your account.  We will send you an email notification when this is available.

Password must be at least 8 characters in length; must contain at least 3 of the following: uppercase, lowercase, number, or special character; and must not contain your first name, last name, or email.

To report an incorrect speed limit within the app, navigate to the trip in which the speeding event was indicated and then click on the speed indicator icon; from there click on the link titled “Report invalid speed limit'”  Follow the prompts to report the issue.

Verify you entered the correct mobile number and select the ‘Resend code’ option. If you still do not receive the code, please contact our Customer Service Center at (833) 327-8787.

In order to better serve our clients, we added automated phone payment and online payment services. We continue to have customer service representatives standing by. At any time you may call our Customer Service Center at 1-833-327-8787 to speak to a representative.

We accept MasterCard, Visa and Discover charge or debit cards, checks and cash. You may pay online at https://oam.eaststreetins.com/ Electronic Funds Transfer (EFT). Please see below What is EFT? by mail in person at one of our 130 sales offices throughout Indiana by calling our Customer Service Center at 1-833-327-8787

Electronic Funds Transfer (EFT) is a service of East Street Insurance that provides you a convenient way to pay premium and membership. You approve us to make pre-authorized debits and we would automatically process your payment on-time each month by debiting your bank account. In the event your payment amount changes, we will let you know in ample time for you to ask questions if necessary before we debit your bank account. With this service, you will save the $3.50 service charge and you don't need to do anything except sign up and let us take care of the rest. If that sounds good to you, please let us send you the proper documentation to get you started.

If you have a question regarding the amount due, we recommend you speak to a customer service representative to verify the payment remitted is sufficient to continue coverage on the active insurance policies.

If you are having trouble confirming the correct bank routing number, contact your financial institution or contact our Customer Service Center for assistance. All routing numbers are verified by the Thomson Financial database that is updated monthly. Alternatively, payment can be initiated using a credit card.

Every page on our Web site has a digital certificate by RSA Data Security/Secure Server CA. We use Secure Sockets Layer (SSL) and 128-bit encryption.

Online payments accepted by your funding organizations are deemed received the day they are submitted. If requested, you will receive a printable e-mail confirmation. Please note, credit card charges that are not approved or deductions that are dishonored by the bank may result in cancellation of insurance for nonpayment of premium.

Electronic payments initiated from a checking or savings account, Visa, MasterCard or Discover are accepted.

No, we do not charge a fee to use the automated service. We will not be responsible for any charges you may incur from any financial institution.

If you are not able to make an online payment, our Customer Service Center is available by calling 1-833-327-8787.

If you have a past due amount for coverage incurred prior to cancellation of your insurance policy, you will be able to make an online payment for the balance due. Making this payment will NOT reinstate your coverage. For assistance, please contact the Customer Service Center at 1-833-327-8787.

The most common reason a client does not receive confirmation is because the e-mail address was entered incorrectly. It is also possible the email was blocked or marked as spam.

The Online Account Manager payment service requires that the payment method (checking, savings, Visa, MasterCard or Discover) be entered before the payment is scheduled. If you do not wish to continue to use the payment method for future payments, you can delete it after the payment has processed.

Automatic Payment allows registered Online Account Manager users to set up payments to automatically be processed every time there is an invoice outstanding. By simply choosing the payment date (from 10 days prior up to the due date) and the desired payment method (checking, savings, Visa, MasterCard or Discover), the payment will automatically process for the invoice amount each time a new invoice is outstanding.

Automatic payments can be discontinued any time by selecting the "Manage Payments" button on the invoice page. From there you must access the Payment Methods link in the payment service to change or delete the automatic payment. If you need assistance, contact our Customer Service Center at 1-833-327-8787.

We accept MasterCard, Visa and Discover charge or debit cards, checks and cash. You may pay online at https://oam.eaststreetins.com/ Electronic Funds Transfer (EFT). Please see below What is EFT? by mail in person at one of our 130 sales offices throughout Indiana by calling our Customer Service Center at 1-833-327-8787

Online Account Manager displays policy information to only those persons with a contractual relationship with us. Property and casualty insurance policy information displays to the Named Insured and Additional Named Insured.

Log in to Online Account Manager. Select the Contact Us link and choose "Request Phone Number Change" or "Request Address Change" from the topic menu. For additional changes to personal information, please Contact Us so we can review your account and make all of the necessary updates.

We will deliver an email notice to you each time a new eligible invoice is available. You will no longer receive a paper invoice in the U.S. mail. To view your available invoices,   log in to Online Account Manager and click the "Invoices" link. For your convenience, you will be able to access up to a full year of invoices online.

A current list of your eligible invoices can be viewed by selecting the “eligible invoices” link on the profile page. Not all invoice types are eligible for electronic delivery at this time. As additional invoice types become available, we will send you email notifications and your current paperless preference will be applied.

A fee is charged if you elect to pay your premium in installments. You can avoid installment fees by paying your entire balance in full or by signing up for Electronic Funds Transfer (EFT).

By electing to go paperless, you are choosing to stop receiving eligible invoices by U.S. mail. You can electronically view and print these documents and bills through Online Account Manager. If needed, you may still request a paper copy of a recent invoice by contacting the Customer Service Center at 1-833-327-8787 or www.eaststreetins.com.

You must be an Online Account Manager registered user to receive paperless invoices. Log in to Online Account Manager, select the “Profile” link and update the Paperless Invoice preference.

The Auto Id Card and Insurance Declaration are PDF documents requiring Adobe Reader to view. They also open in a new window. Some internet browsers such as Google Chrome and Safari block pop ups. Changing your preferred browser pop up settings could resolve the issue. If you continue to experience issues, please contact our Customer Service Center at 1-833-327-8787.

The Online Account Manager payment service requires that the payment method (checking, savings, Visa, MasterCard or Discover) be entered before the payment is scheduled. If you do not wish to continue to use the payment method for future payments, you can delete it after the payment has processed.

Automatic Payment allows registered Online Account Manager users to set up payments to automatically be processed every time there is an invoice outstanding. By simply choosing the payment date (from 10 days prior up to the due date) and the desired payment method (checking, savings, Visa, MasterCard or Discover), the payment will automatically process for the invoice amount each time a new invoice is outstanding.

Automatic payments can be discontinued any time by selecting the "Manage Payments" button on the invoice page. From there you must access the Payment Methods link in the payment service to change or delete the automatic payment. If you need assistance, contact our Customer Service Center at 1-833-327-8787.

Contact Us if you have questions. Also, see Terms and Conditions for more information.

We will deliver an email notice to you each time a new eligible policy document is available. You will no longer receive a paper policy documents in the U.S. mail. To view your available policy documents, log in to Online Account Manager and click the "Policy Documents" link. For your convenience, up to three years of policy documents are online for auto and home/dwelling. 

A current list of your eligible policy documents can be viewed by selecting "ELIGIBLE INVOICES/POLICIES" on the Paperless Preferences page. Not all document types are eligible for electronic delivery at this time. As additional policy document types become available, we will send you email notifications and your current paperless preference will be applied.

By electing to go paperless, you are choosing to stop receiving eligible policy documents by U.S. mail. You can electronically view and print these policy documents through Online Account Manager. If needed, you may still request a paper copy of a recent policy document by contacting the Customer Service Center at 1-833-327-8787 or  www.eaststreetins.com.

You must be an Online Account Manager registered user to receive or discontinue paperless policy documents. Log in to Online Account Manager, select the "Paperless" link and update the Paperless Policy Documents preference delivery method.

A policy discount for accepting paperless delivery of qualifying auto, home or dwelling policy documents.

Auto Policies: A discount of 5% is available for all vehicle types eligible under our Personal Auto Policy. The discount applies to the Bodily Injury Liability, Property Damage Liability, Combined Single Limit Liability, Medical Payments, Other Than Collision, Collision, Uninsured/Underinsured Motorists Bodily Injury and Uninsured Motorists Property Damage coverage premiums.

Home and Dwelling Policies: A discount of 5% and is available for all policy types. The discount applies to all coverage premiums (except Mine Subsidence coverage).

You must be an Online Account Manager registered user. Log in to Online Account Manager, select the "Paperless" link and update the Delivery Method for Policy Documents to Paperless. You must accept the Paperless Delivery Agreement to be eligible for the discount. Only a named insured is eligible to select paperless delivery for policy documents. Select the paperless preference for policies where you are a named insured. The discount will be removed from the policy(ies) if you return to U.S. mail as the delivery method.

If you enroll in paperless policy documents when you apply for insurance, the Paperless Discount will be applied to qualifying policies as of the effective date of the policy. If you wait until after the policy is issued, the Paperless Discount will be applied to qualifying policies on the date you successfully enroll in paperless policy documents.

No, you only need to be paperless for policy documents to qualify for the discount.

If you are having trouble confirming the correct bank routing number, contact your financial institution or contact our Customer Service Center for assistance. All routing numbers are verified by the Thomson Financial database that is updated monthly. Alternatively, payment can be initiated using a credit card.

Every page on our Web site has a digital certificate by RSA Data Security/Secure Server CA. We use Secure Sockets Layer (SSL) and 128-bit encryption.

Online payments accepted by your funding organizations are deemed received the day they are submitted. If requested, you will receive a printable e-mail confirmation. Please note, credit card charges that are not approved or deductions that are dishonored by the bank may result in cancellation of insurance for nonpayment of premium.

Electronic payments initiated from a checking or savings account, Visa, MasterCard or Discover are accepted.

No, we do not charge a fee to use the automated service. We will not be responsible for any charges you may incur from any financial institution.

If you are not able to make an online payment, our Customer Service Center is available by calling 1-833-327-8787.

If you have a past due amount for coverage incurred prior to cancellation of your insurance policy, you will be able to make an online payment for the balance due. Making this payment will NOT reinstate your coverage. For assistance, please contact the Customer Service Center at 1-833-327-8787.

The most common reason a client does not receive confirmation is because the e-mail address was entered incorrectly. It is also possible the email was blocked or marked as spam.

Contact Us if you have questions. Also, see Terms and Conditions for more information.