FAQ
Get the answers to your DriveTrend questions.
All
- What if I opted out of texting for DriveTrend and need to opt back in?
- Who can add DriveTrend discount to auto policies in Online Account Manager?
- Is this going to use up all of my battery?
- How much of my data plan will the app use?
- Why can't I find one of my trips?
- Why is the distance reported for a trip inaccurate?
- What is the “Family Group”?
- How can I correct a trip that I marked as "Driver" (or was assumed to be the driver) when I was really the passenger?
- The speed limit isn't correct for a section of a road. How do I get this corrected?
- Is there a chance I could lose my discount?
- What if I don’t get a validation code texted to me?
- What constitutes speeding?
- Where do I go if I have other questions or need help with the DriveTrend app?
-
What if I opted out of texting for DriveTrend and need to opt back in?
Please text START to (781) 516-8408 to opt back in. -
Who can add DriveTrend discount to auto policies in Online Account Manager?
At this time, you can add the DriveTrend discount in Online Account Manager only if you are the rated driver on the eligible auto policy. As Online Account Manager is enhanced, you will be able to add this discount to all eligible auto policies in your account.
-
Is this going to use up all of my battery?
No it won’t drain your battery, but it does fluctuate depending on your cellular device. Newer phones will see less of a battery drain from DriveTrend than older phones. -
How much of my data plan will the app use?
The app is designed to minimize the amount of data that is transmitted both to and from your smartphone. Under normal usage, the data load per month is the equivalent of downloading 2-3 songs to your phone. -
Why can't I find one of my trips?
Occasionally, the app will not record enough valid data to register as a trip. As a result, the trip will not show up in your newsfeed or trip history. This usually happens when a trip is too short to provide meaningful amounts of data, location-based services are disabled on the phone settings or the cell service is interrupted causing the GPS to lose the signal. -
Why is the distance reported for a trip inaccurate?
GPS accuracy can fluctuate throughout a trip. A portion of the trip could have had poor GPS accuracy which may affect the data calculations. Also, since the app is detecting trips automatically, it may miss the first few hundred yards of a trip. -
What is the “Family Group”?
The Family Group feature compares your driving with others in your household. -
How can I correct a trip that I marked as "Driver" (or was assumed to be the driver) when I was really the passenger?
Within 14 days after a trip has been verified, it can be changed by going to the trips tab, finding the trip summary and clicking the red drop down to change the classification. -
The speed limit isn't correct for a section of a road. How do I get this corrected?
To report an incorrect speed limit, please reach out to your local office and they will work to get the speed limit overridden. Please note, this will correct trips going forward but not fix previous trips. If you would like previous trips that were incorrectly recorded, please let the office know at that time.
-
Is there a chance I could lose my discount?
You will lose your discount if you delete the app or end your participation in the program. If you no longer want to participate or have questions about the discount, contact our Customer Service Center at (833) 327-8787 and they will help you from there. -
What if I don’t get a validation code texted to me?
Verify you entered the correct mobile number and select the ‘Resend code’ option. If you still do not receive the code, please contact our Customer Service Center at (833) 327-8787. -
What constitutes speeding?
The app will detect speeding when a driver is traveling roughly 9 mph over the posted speed limit by default and roughly 12 mph over the posted speed limit when the limit is over 53 mph. These speed thresholds must be held for at least 5 seconds for the app to detect speeding. -
Where do I go if I have other questions or need help with the DriveTrend app?
For help with the DriveTrend app, contact DriveTrend support at (833) 327-8787.
DriveTrend
- What if I opted out of texting for DriveTrend and need to opt back in?
- Who can add DriveTrend discount to auto policies in Online Account Manager?
- Is this going to use up all of my battery?
- How much of my data plan will the app use?
- Why can't I find one of my trips?
- Why is the distance reported for a trip inaccurate?
- What is the “Family Group”?
- How can I correct a trip that I marked as "Driver" (or was assumed to be the driver) when I was really the passenger?
- The speed limit isn't correct for a section of a road. How do I get this corrected?
- Is there a chance I could lose my discount?
- What if I don’t get a validation code texted to me?
- What constitutes speeding?
- Where do I go if I have other questions or need help with the DriveTrend app?
-
What if I opted out of texting for DriveTrend and need to opt back in?
Please text START to (781) 516-8408 to opt back in. -
Who can add DriveTrend discount to auto policies in Online Account Manager?
At this time, you can add the DriveTrend discount in Online Account Manager only if you are the rated driver on the eligible auto policy. As Online Account Manager is enhanced, you will be able to add this discount to all eligible auto policies in your account.
-
Is this going to use up all of my battery?
No it won’t drain your battery, but it does fluctuate depending on your cellular device. Newer phones will see less of a battery drain from DriveTrend than older phones. -
How much of my data plan will the app use?
The app is designed to minimize the amount of data that is transmitted both to and from your smartphone. Under normal usage, the data load per month is the equivalent of downloading 2-3 songs to your phone. -
Why can't I find one of my trips?
Occasionally, the app will not record enough valid data to register as a trip. As a result, the trip will not show up in your newsfeed or trip history. This usually happens when a trip is too short to provide meaningful amounts of data, location-based services are disabled on the phone settings or the cell service is interrupted causing the GPS to lose the signal. -
Why is the distance reported for a trip inaccurate?
GPS accuracy can fluctuate throughout a trip. A portion of the trip could have had poor GPS accuracy which may affect the data calculations. Also, since the app is detecting trips automatically, it may miss the first few hundred yards of a trip. -
What is the “Family Group”?
The Family Group feature compares your driving with others in your household. -
How can I correct a trip that I marked as "Driver" (or was assumed to be the driver) when I was really the passenger?
Within 14 days after a trip has been verified, it can be changed by going to the trips tab, finding the trip summary and clicking the red drop down to change the classification. -
The speed limit isn't correct for a section of a road. How do I get this corrected?
To report an incorrect speed limit, please reach out to your local office and they will work to get the speed limit overridden. Please note, this will correct trips going forward but not fix previous trips. If you would like previous trips that were incorrectly recorded, please let the office know at that time.
-
Is there a chance I could lose my discount?
You will lose your discount if you delete the app or end your participation in the program. If you no longer want to participate or have questions about the discount, contact our Customer Service Center at (833) 327-8787 and they will help you from there. -
What if I don’t get a validation code texted to me?
Verify you entered the correct mobile number and select the ‘Resend code’ option. If you still do not receive the code, please contact our Customer Service Center at (833) 327-8787. -
What constitutes speeding?
The app will detect speeding when a driver is traveling roughly 9 mph over the posted speed limit by default and roughly 12 mph over the posted speed limit when the limit is over 53 mph. These speed thresholds must be held for at least 5 seconds for the app to detect speeding. -
Where do I go if I have other questions or need help with the DriveTrend app?
For help with the DriveTrend app, contact DriveTrend support at (833) 327-8787.
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